There’s no doubt that making the most of today’s communication options is in the best interests of your business. One resource that you should consider making available to your customers is a web chat texting app that can be uses in a number of scenarios. Here are some of the ways that this type of app will be great for your clients.
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Using the App on More Than One Device
An app that can be used on more than one device is essential. While you may think of an app as being associated with a smartphone only, it can also be utilized on a tablet. If it’s found on your company website, it can also be accessed using a laptop or desktop system.
While there’s no doubt that more people use phones and tablets for communicating, never underestimate the power of providing multiple options to customers in different circumstances. Doing so increases the odds that they will turn to you if they need something that you company can provide.
Reaching Out to Confirm Appointments or Get Updates
The app can be used to ensure everyone is on the same page about pending orders, upcoming appointments, restaurant reservations, and any other type of event. One quick exchange of messages is all it takes to settle the matter. That’s much better than a customer being on hold or leaving a message and hoping it’s returned when you get back to your place of business.
The beauty here is that when customers use the app, data is maintained that makes it easy for you to remain in touch. Think of what that means if you’re a plumber who is running late for an appointment. It’s easy to use the app to alert the client that you will be showing up a little later than planned. That type of gesture is sure to be appreciated.
Quicker Responses to General Questions
There doesn’t have to be an appointment involved to make the web chat texting app a useful resource. Customers can use it to communicate general questions that have some bearing on business that may result. It can be mentioning a product and asking when it would be possible for someone to drop by and provide a quote. It could also be a direct inquiry to a restaurant asking about the specials of the day.
Using the app would be faster than sending an email or making a phone call. It also means that any of your staff can respond to the message, since it doesn’t go to a single number residing on someone’s phone. See it as one more way to be responsive when a customer has a question.
Help in Emergency Situations
There is no doubt that the app is handy when an emergency arises. The ability to reach someone quickly who can provide assistance goes a long way to calm a distressed customer. A quick response also increases the odds of the customer coming back in the future and recommending your business to others.
The nature of the emergency can vary. It could have to do with the water heater bursting and the basement now filling. It could also be something like having a caterer fail to show up and needing good for a couple dozen guests as quickly as possible. In any case, you have a chance to respond and see what can be done to help.
Look more into what this type of resource could do for you and for your customers. Try it for a month and see what happens. You may wonder why it took so long to decide this app was worth offering.